If the error code continues to appear, the following processes can be followed to troubleshoot the issue: In this case you should consult your copier technicians on having the firmware updated to help avoid future issues. If the data error was effectively a "one off", in that it was a issue with the document itself or it was caused by a software glitch in the machine, then a reboot may clear the code and it may not re-occur when reconnected to the network. This will be the hardest part in large work spaces as since the machine is in an error state, you cannot check the user ID of the job, and the job log will be cleared upon reboot. You will need to clear the waiting print job from the computer, which does mean you will need to identify the originating computer. When the error has occurred on the printer, you will need to power the device off in order to clear the code – However be aware that as long as the computer that sent the job still has the document in its printer queue the printer will continue to error when turned on unless the Network is disconnected. Most commonly this will tend to be caused by PDF documents, and often when printed from a browser such as Google Chrome or Microsoft Edge – and when the Adobe PDF browser Add-on is installed but outdated. At its most basic, an SC899-00 is a print data error – meaning that the printer did not understand the data that was sent to it, and rather than being able to reject the job gracefully, it caused a system error.
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